MASTERING COMMUNICATION SKILLS (PART II) COMMUNICATION APPREHENSION *Group discussions *Public Speaking *One On One *Formal Meetings Types of Communication In A Work Place 1.Downward Communication That is communication from the superior down to the subordinate 2.Lateral Communication These are communications between equals and among colleagues. 3.Upward Communication: i.e Communication from the subordinate to the superior. Communication can be; Intra-Personal (One to Himself) Interpersonal (Person to Person) Mass Communication (Conference meeting) Components of Interpersonal Communication Conversation, Listening, Body language, Environment, Self-Appearance (The way you dress can send a message to anyone who sees you), Communication Barriers *Filtering *Selective perception, Information overload, Emotions, Language, Apprehension. Barriers to successful Communication 1.Ability of the sender 2.Content 3.Method of communication 4.Skill of the receiver 5.Organizati...
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