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MASTERING COMMUNICATION SKILLS II

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MASTERING COMMUNICATION SKILLS (PART II)
COMMUNICATION APPREHENSION
*Group discussions *Public Speaking *One On One *Formal Meetings
Types of Communication In A Work Place
1.Downward Communication
That is communication from the superior down to the subordinate
2.Lateral Communication
These are communications between equals and among colleagues.
3.Upward Communication: i.e Communication from the subordinate to the superior.
Communication can be;
Intra-Personal (One to Himself)
Interpersonal (Person to Person)
Mass Communication (Conference meeting)
Components of Interpersonal Communication
Conversation, Listening, Body language, Environment, Self-Appearance (The way you dress can send a message to anyone who sees you),
Communication Barriers
*Filtering *Selective perception, Information overload, Emotions, Language, Apprehension.
Barriers to successful Communication
1.Ability of the sender
2.Content
3.Method of communication
4.Skill of the receiver
5.Organizational factors
6.Values & Beliefs
7.Economic/Social Status
8. Sex/Gender and age.
9.Educational Level.
Overcoming Barriers
*Constrain Emotions, *Use feedback *Simplify language *Listen attentively to the speaker.
ACTIVE LISTENING SKILLS
Empathy, Intensity, Responsibility & acceptance
LISTENING SKILLS
1.Have a purpose
2.Ask questions
3.Provide feedback/report.
EFFECTIVE FEEDBACK
Focus on specific behaviors
Stay oriented
Ensure Understanding
Keep feedback impersonal
Provide timely feedback
Focus on what the receiver can control.
Thank You.
I wont fail to appreciate those encouraging me in this work. God bless you guys..
You can ask your questions, or contributions in the comment box.
 — with Uzoka Olivia and 2 others.

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